With over two decades in software implementation, onboarding, and client support, I focus on helping organisations turn their operational needs into working, sustainable systems. 

Implementation & Onboarding

I guide clients through every stage of implementing CAFM and IWMS platforms — from discovery workshops to go-live. This includes:

• Running collaborative workshops to capture real requirements
• Designing clear process maps and workflows
• Configuring systems and managing data templates
• Supporting user adoption and project rollout
• Helping teams understand how system design affects their day-to-day work

Client Training & Support

I’ve delivered countless training sessions — both online and face-to-face — for users at every level of an organisation. I focus on making training practical, engaging, and accessible. I also develop user documentation, process maps, and walkthrough videos to help teams feel confident long after the project ends.

Support often includes:

• Day-to-day (BAU) assistance
• UAT testing and feedback
• Troubleshooting and workflow optimisation

Consultancy & Business Analysis

I enjoy working with clients to refine how they use their systems and data — turning challenges into opportunities for improvement. My consultancy work often includes:

• Mapping and streamlining workflows
• Advising on data structures and reporting
• Working with developers on integrations and system enhancements
• Helping clients define KPIs and reporting dashboards

Technical Skills

• CAFM / IWMS configuration and support
• AutoCAD & Revit
• Data cleansing
• Business process mapping (Visio, Lucidchart)
• WordPress setup and content design

Professional Approach

Every project is about people first. I bring structure, clarity, and calm to change — helping clients feel informed, supported, and confident in their systems.